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Information for International Customers

KTS Mall Co.,Ltd. has been serving customers outside the Thailand for over Three years. Our International Customer Service team understands the procedures and has all of the necessary forms and documents to quickly process your order or quotation request.

Placing an order with KTS Mall is easy. If you have a question regarding international orders, you can probably find an answer in our International Quick Links below. If you are unable to find your answer or need assistance, contact our International Customer Service team. We are able to respond to emails in any language.

International Quick Links

KTS Mall’ Contact Information
Shipping Methods
Payment Methods
Prices

KTS Mall’ Contact Information

You can contact the KTS Mall International Customer Service team through any of the following methods:

Our online form
- Email:   contact@klongthomshoppingmall.com
- Telephone: 662-946 2590. Our staff can communicate in English, and are available Monday-Friday, 8am-5pm Central time. Our International Customer Service staff can also communicate with you via email.
- By Chat or Facebook Communication.

 

Shipping Methods

ALL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE BUYER AND ARE REGULATED BY THE COUNTRY OF IMPORTATION.

We ship door to airport and door to door, including P.O. Boxes. Methods of shipment available are Courier (including UPS and FedEx,DHL), Postal Service, Air Freight, and Ocean Freight. All methods of shipment, however, are not available to all countries. We will select the best and most economical method of shipment, unless you state a preference on your order.
Some of our products contain material considered dangerous for shipping and therefore cannot be exported. If you want to order any of these products, our International Customer Service  will contact you and help you find less hazardous alternatives that we can export to your country.
KTS MALL processes our export transactions under the Export Administration Act of the Thailand and other laws and regulations with respect to Thailand exports. Our International Customer Service  can help you determine the status of the export of any product we sell.
If the items are to be exported beyond the shipping address, please provide us with the final destination and the country of the end user of the items.
Included with each international shipment is a commercial invoice indicating a description of the goods, the sale price, and country of origin. If you require special documentation due to import regulations of your country, please contact our International Customer Service.

 

Payment Methods

MasterCard, VISA, American Express, Discover via PayPal – We accept these payment methods for most orders.  The “Bill To” address must be the address that your bank associates with your account, such as where your bank mails your credit card statement. Please note that PayPal can only be used for an online order originating from an online quote that includes the final shipping costs, or an online order in which the shipping costs can be calculated during the online checkout process. In most cases, shipping costs are shown during the online checkout process when the “Ship To” ZIP or postal code has been provided.


Payment –   are accepted. Payment must be made in U.S. currency or Thailand Baht.

Other payment methods – KTS MALL is available to discuss special arrangements that may enable you to achieve complete business transactions. If you have any questions, please contact our International Department at inter@klongthomshoppingmall.com.

 
Prices

Prices, Quotes, and Pro Forma Invoices are stated in U.S. currency. Payment is accepted only in U.S. currency.

Prices for products shown on our website are current. However, you can also request a quote. To request a quote from our International Customer Service , place the products you are interested in purchasing in your Shopping Cart, then click the Request A Quote button at the bottom of the Shopping Cart page. Then simply fill out the additional information and submit the quote request. You can also contact us directly via mobile phone at +668-864-47779, by email at inter@klongthomshoppingmall.com, or through our online Contact Us form.

Our International Customer Service  will review the information and respond as quickly as possible.

Packing, crating, forwarding, freight charges, and consular fees states on the Quote or Pro Forma Invoice are estimated. Actual costs for these services in excess of the estimate will be billed to you. We gladly refund any overpayment.

Thank you

KTS MALL Team

 

 
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